Start with the right guide
For downloads, language settings, photo permissions, Super Likes or Events, the FAQ is a useful first stop. Privacy requests have a separate address so you can keep the enquiry focused.
Tell us what happened
A clear report helps us understand a problem without requesting information you do not need to share. If it is safe, note the steps that led to the issue and whether it happens again.
- Your device model, operating-system version and app version, or browser version for a website issue.
- The screen or page URL and the action you were trying to complete.
- The exact error text and approximate time, with your time zone if relevant.
- A cropped screenshot only if it helps, with private details removed. Email drafts from this page do not attach files automatically.
Payments and account questions
No payment is taken or account created by this website. If someone has requested money in Blink’s name, do not send further funds until you have independently verified the request. Never share a full card number, banking password or one-time sign-in code.
For a future store purchase, keep the original receipt and order reference. The purchase provider and cancellation route should be shown at checkout. A product preview is not proof of a purchase or paid entitlement.
Safety concerns
If there is immediate danger, contact emergency services. For threats, stalking, exploitation or fraud, consider contacting the appropriate local authority and preserve relevant evidence only if doing so is safe.
For a non-urgent concern about this website, write to [email protected]. Do not redistribute intimate or illegal images. This email route does not promise a live chat, a response within a fixed time or emergency assistance.
Describe your question
You can email [email protected] directly, or prepare a message below.
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